Manutata's Policies and Conditions

At Manutata, we care about your complete satisfaction. If for any reason you are not satisfied with your purchase, we accept product exchanges or returns within 5 days of receiving your order. You may return the product and receive store credit, a different product, or a refund for the original payment amount. If you notice any damage to the product upon receipt, please contact us within 24 hours, and we will arrange for a replacement order.

To proceed with a return or product exchange, the following general conditions must be met:

Requirements

1. Present proof of purchase (Electronic Invoice/Receipt).

2. Returned items must have attached labels and be returned in their original packaging.

• Returned items must show no visible signs of use or wear. They must be in perfect condition.
• Discounted items are considered final sales and cannot be returned or exchanged.

3. Items eligible for a full refund must meet the following criteria:

• Poor quality – unusual or rancid odor.
• Spoiled or damaged condition.
• Incorrect product, torn bag, broken bottle, damaged box, or shipping delays.
• Presence of any foreign material in the product.

Refunds

Manutata will issue refunds only for the full value of the product, following approval of the request. Refunds will be made via bank transfer to the purchaser's account. The maximum timeframe for processing refunds is 48 hours from the time the required information is provided by the customer..

To initiate an exchange or return, follow these steps:

• Contact us through WhatsApp at +51 982 619 601 or via email at ventas@manutata.pe with your request, providing your name and the product purchased.
• Include photos and evidence of the products for exchange or return (photos or videos).
• A representative will get in touch with you to process the refund or product exchang

Additional Questions

How long does it take to process a refund, replacement, or store credit?
Refunds are typically processed within 48 hours. Product exchanges are estimated to take approximately 3 days.

What shipping fees does the customer need to pay?
If the product has quality or packaging issues, the customer does not pay any shipping fees.

How much time do I have to return a product?
You have 5 calendar days to return the product, starting from the delivery date.

How should I handle returns for lost or damaged products?
Please contact us as soon as possible at +51 982 619 601 or email us with the subject line "MANUTATA Loss and Damages" at ventas@manutata.pe, detailing the situation.

For additional questions, feel free to reach out through our channels:

WhatsApp: +51 982 619 601 (Mr. Daniel Suarez)
Email: ventas@manutata.pe or info@manutata.pe